Privacy Policy

Last updated: 2 February 2026

PawLab & Studio (“we”, “us”) operates www.pawlabandstudio.com. This policy explains how we collect and use personal information when you shop with us in Hong Kong.

Information we collect

We collect information you provide directly, such as when you create an account, place an order, or contact us. This may include:

Name and contact details
Shipping and billing addresses
Payment information (processed by our payment providers)
Order history and preferences
Communication preferences

How we use your information

Process and fulfil orders
Communicate about orders and support requests
Provide customer service
Send promotional messages where you have consented
Improve our products and website
Meet legal and regulatory obligations

Information sharing

We do not sell, trade, or rent your personal information. We may share information with:

Service providers who help us operate (for example payment, fulfilment, and email tools)
Authorities when required by law
Third parties when you have given consent